The Oaks Veterinary Medical & Emergency Referral Centre at 565 Mapleton Road in Moncton, New Brunswick

Reviews about The Oaks Veterinary Medical & Emergency Referral Centre

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  I brought my 6 month old puppy in for an emergency, and I must say the fact that they are open 24/7 is the only convenient/positive aspect of this clinic. Instead of coaching us through what we should do to help our dog, the doctor put all options on the table (including an "exploratory surgery" which would cost over 800$) and let us decide. This was very upsetting and stressful. Luckily, we chose wisely to omit the surgery since we later found out she was only suffering from worms. She stayed overnight, and not once did they call me to update me on her situation. They misinformed me about the medication she had to take, and they "lost" her stool sample I brought in a few weeks after her appointment. Front desk staff ignores customers upon arrival. There is an important lack of proactiveness and customer service in my opinion. They offered me a discount on her next appointment, but I can assure you I will never bring my pet there again.
  by Lee-Ann LeBlanc

  November 22, 2017
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  We were referred to the Oaks during a very difficult situation with one of our pets. Being they had a vet that specialized in cardiac care, they were our best shot. The entire team was so compassionate and kind. While we spent the better part of the day here and wait times were long, it was completely understandable. When the vet did finally get to speak with us after having our pet for testing and monitoring all day, she spent over an hour with us clearly describing exactly what was going on with our pet, and what all of the options were. She was not rushed, she was not distracted. We had her full attention and were her priority in that moment. She so obviously cared about the well being of our pet just as much as we did. While we have only had the one opportunity to deal with the Oaks Vet, they made quite an impact. We would, without hesitation, refer all to this vet clinic. The knowledgeable and compassionate staff are just amazing.
  by Kaylie Broome

  January 27, 2017

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About The Oaks Veterinary Medical & Emergency Referral Centre in Moncton